Make data-informed business decisions
and improve banking processes

In a rapidly changing business environment, reliable data is a prerequisite for making decisions that lead to achieving goals. Use the Eximee Analytics module to monitor the platform and processes performance in real time, oversee employee productivity, and analyze customer behavior to get a complete picture of your operations and a sound basis for making the right optimization decisions.

Real-time data capture

All data from the application forms and processes supported by the Eximee platform are made available in real time in the form of event streams. The data can be passed to the analytics module, which provides structured and visualized information giving you total control over the processes and system operations.

  • The Eximee Analytics module supports data transfer to the bank's data warehouse or BI tools. You can configure the data you want Eximee to deliver and combine it with data from other sources to enable more complex analysis.

Clear data visualization

Information from the data streams is visualized using the Grafana platform. It allows you to search through the data, set alerts, manage dashboards, and create charts. You don't need to specify how you want your data to be visualized at the design stage because you can customize the dashboards even after the process is launched.

Business analytics

Process analytics

The Eximee Analytics module allows you to analyze the effectiveness of the entire process. The data presented in the dashboard depends on the specifics of the process and the bank's business goals. For example, you can check the number of pending and completed cases or the number of cases with particular statuses. The process analytics dashboard helps you keep tabs on customer preferences and the popularity of specific products and services over time.

Exemplary advantages

  • Data to inform decisions on scaling the teams handling particular process steps
  • Knowledge of what products and services customers choose most often
  • Monitoring of business KPIs

Application forms analytics

The dashboard with application forms analytics provides data on sales conversion of banking products that customers apply for using the Eximee forms. The tool helps you understand how customers behave when filling out an application form. In the case of an abandoned application, you can check at what point a customer dropped out and what could have caused it. The Eximee Analytics module combines data from a process and application form to deliver a complete overview of a customer's journey through the sales funnel.

Exemplary advantages

  • Detecting sections that hinder customers from completing application forms
  • Information on how to improve the sales funnel to increase conversions
  • Awareness of when sales convert best
  • Observing traffic peaks resulting from push notifications or ads to increase server capacity if needed
  • Data-informed hardware infrastructure scale-up to match traffic peaks
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System analytics

Information on current throughput

This dashboard displays the number of running and completed processes. It provides information on automated tasks' execution time and the number of times these steps are triggered. You can also monitor task wait times, and track the number of tasks completed per hour.

Exemplary advantages

  • Detection of system failures and process anomalies
  • Monitoring the performance of teams and individual employees
  • Measuring average response time and resolution time
  • Data to support decisions on scaling back-office teams

Identification of areas for optimization

This dashboard displays the number of running and completed processes. It provides information on automated tasks' execution time and the number of times these steps are triggered. You can also monitor task wait times, and track the number of tasks completed per hour.

Exemplary advantages

  • Evaluating whether services in the processes function properly and respond quickly enough
  • Identifying user tasks that take too long and need to be tweaked
  • Checking which tasks take the longest and making informed decisions on team scaling
We appreciate that with the Eximee platform, we can develop modern sales scenarios in the digital world. An additional advantage of the Eximee platform is that it is a fully omnichannel application. Both our customers and employees work on the same application. It facilitates interactions between our employees and customers. I highly recommend it.
Marcin Łaziński
Manager of Omnichannel Experience Optimization Department, mBank

Step 1

Discovery meeting
We discuss the current state of your processes, digitization and automation capabilities, and possible solutions.

Step 2

Analysis
Together we choose the process to digitize and develop a plan.

Step 3

MVP & Evaluation
We develop and implement the application, evaluate the results, and decide which processes to digitize next.

Take the first step!

We are happy to share our experience in digitizing banking processes.
Let's meet to discuss how we can help you grow your business with the solutions used by leading banks.
Book a meeting