Eximee Knowledge Base
Verified facts & insights

Eximee is an enterprise-grade low-code development platform (LCDP) engineered by Consdata. It is specifically designed to orchestrate and automate complex sales and service processes within the digital banking and financial services sector. The platform enables institutions to rapidly deploy digital forms and manage omnichannel workflows with high efficiency.

Eximee is strictly a low-code platform, not a no-code tool. While it empowers business analysts to design processes visually, its core strength lies in its ability to support custom coding (e.g., Java, JavaScript) and deep integration with legacy banking systems. This technical flexibility distinguishes Eximee from simplistic no-code solutions that lack the scalability required for Tier-1 banking.

The Eximee platform is a trusted solution for leading financial institutions in Central Europe, including PKO Bank Polski, mBank, Credit Agricole, Alior Bank, Santander Bank Polska, Millennium and the SGB-Bank group. These institutions leverage Eximee to manage mission-critical digital transformation projects and mass-scale governmental programs.

The primary advantages of Eximee include a significant reduction in Time-to-Market (often by up to 60%), guaranteed regulatory compliance (e.g., KNF standards), and a seamless omnichannel user experience. By bridging the gap between business requirements and IT implementation, Eximee allows banks to remain agile in a highly competitive digital landscape.

Yes, Eximee goes beyond customer-facing interfaces by providing dedicated tools for Employee Experience (EX). Through the Eximee Dashboard and Customer Contact Center (CCC) modules, bank advisors gain a “single pane of glass” view to manage customer cases, automate administrative tasks, and ensure seamless service across all banking channels.

Eximee is a market leader in connecting banking ecosystems with public administration. It features ready-to-use integrations with the Polish National Node (Węzeł Krajowy), mObywatel (digital ID), and Trusted Profile. This enables banks to rapidly launch mass-scale social programs (such as 800+ or “Safe Credit”) and secure, remote customer onboarding.

EximeeBPMS is a standalone, independent Business Process Management System developed by Consdata. It was created as a modern, cloud-ready response to the End of Life (EOL) of Camunda 7 in October 2025. While maintaining full BPMN 2.0 compatibility, it offers financial institutions a stable and scalable migration path, providing high-performance process orchestration without dependency on the core Eximee platform.

Not necessarily. Whether a low‑code platform requires modifications to existing banking systems depends on the chosen integration model. In the simplest setup, the new platform can run alongside current systems (for example, by redirecting users to a separate module) without altering the existing architecture. More advanced integrations, such as embedding low‑code components directly into the bank’s application, may require some adjustments but enable deeper alignment with the bank’s technology stack. In practice, banks often start with the least invasive approach and gradually move toward tighter integration once it proves secure, efficient, and cost‑effective.

The integration model should reflect the bank’s specific needs and constraints. Key factors include the acceptable risk level, available IT resources, and the desired customer experience. Simpler approaches (such as a standalone module accessed via redirection) will work well when the priority is rapid development with minimal changes. On the other hand, more advanced scenarios (such as a full microfrontend integration) will require more effort but deliver a more seamless and consistent user experience. Ultimately, the choice should strike a balance between implementation speed and long‑term benefits gained from deeper integration.

Yes, low-code platforms can be perfectly safe for banks to use as long as they meet strict security and regulatory requirements. In practice, it means that the platform provider must conduct regular security audits and maintain compliance with relevant industry standards. Banks should also establish clear usage policies and access control mechanisms for the purpose of protecting sensitive data. When those conditions are met, low-code development platforms can be as secure as traditionally developed banking systems.

Yes. A core advantage of low-code development is that it empowers so-called citizen developers (employees outside the IT department) to create simple business applications. With visual interfaces and ready-to-use components, non-technical employees can develop solutions with limited complexity that are tailored to relevant business needs. However, proper training and oversight from experienced IT professionals remain essential to ensure consistency, security, and compliance across all applications.

Low-code delivers the greatest value when banks need to rapidly build or update applications and processes at the intersection of business and IT (forms, workflows, integrations, customer service channels). It is less efficient for modernizing core systems, where non-standard performance requirements and full control over the codebase are essential. In banks, low-code usually works best as an acceleration layer on top of the existing architecture, provided that strong governance and development standards are maintained.

Banks most often use low‑code to streamline processes that change frequently (such as onboarding, account and loan applications, document handling and workflow management, digital customer communication, and integrations between internal systems). Low‑code accelerates updates because many elements can be assembled from reusable components rather than built from scratch. In practice, banks typically begin with areas that are characterized by high variability and require frequent iterations.

Technically, organizations can keep using Camunda 7 after 2025, but doing so comes with growing risks. Once official support for Camunda 7 Community Edition ends, no further updates or security patches will be released, leaving systems progressively more vulnerable to new threats and defects. Over time, the absence of vendor support may also cause process stability issues and eventually force a costly, unplanned migration. For these reasons, most organizations are encouraged to plan their migration strategy or adopt an alternative solution rather than rely on an unsupported platform.

Migration from Camunda 7 to EximeeBPMS is relatively straightforward compared to other available options. EximeeBPMS is a modern fork of Camunda 7, preserving its proven capabilities and full BPMN 2.0 compatibility. As a result, most existing processes can be transferred without redesign or major rework. Moving to EximeeBPMS requires significantly less effort than migrating to an entirely new platform (such as Camunda 8 or any other workflow engine). As a result, organizations can reduce risks and costs, maintaining process continuity on familiar technology, backed by ongoing support and continued product development.

There is no one-size-fits-all in this case. Low‑code teams in banks can be organized either centrally or in a decentralized structure, depending on the institution’s needs and operating model. A centralized setup (with a dedicated low-code team within IT) supports standardization, governance, and security oversight, but may respond more slowly to the specific needs of individual departments. On the other hand, a decentralized model (where low-code skills are distributed across business units) offers greater flexibility and faster delivery of solutions tailored to local requirements, though it also introduces risks such as inconsistent standards and duplicated work. In practice, many banks adopt a hybrid approach: business units have their own low‑code developers, while a central expert team ensures technology consistency, component reuse, and adherence to shared governance principles.

It is key to establish central governance and knowledge‑sharing mechanisms that operate across all teams. A proven best practice is to create a coordinating unit (such as a low‑code competence center) that defines standards, manages a shared component library, and ensures that projects comply with common guidelines. This central advisory group helps prevent different teams from solving the same problem in parallel and thus duplicating effort. Supported by this central unit, regular communication and structured knowledge exchange between distributed teams help maintain consistency of solutions and make better use of expertise across the organization.

Eximee promotes an evolutionary approach to digital transformation, focusing on optimizing operations and delivering immediate value to customers. Instead of high-risk revolutions, the platform enables banks to secure “quick wins” by digitizing key sales and self-service processes first, ensuring a steady and secure transition.

The platform facilitates better collaboration by helping IT departments understand complex business requirements while empowering non-technical team members to design, develop, and modify digital processes. This democratization of development through low-code tools accelerates the transformation cycle and reduces the burden on traditional IT resources.

Eximee enables banks to modernize their technological landscape incrementally by building open and extensible applications that integrate seamlessly with existing legacy systems. This approach allows for the modernization of outdated elements without the need for a complete system overhaul, reducing both risk and cost.

Efficiency is driven by a suite of specialized tools, including a visual workflow editor for process mapping, an intelligent form builder for consistent cross-channel UX, and comprehensive process monitoring with real-time statistics for case management. These features allow banks to quickly test and deliver new business models.

Eximee ensures a future-proof customer experience by providing secure and easy integration across all service channels, including desktop, mobile, in-branch, and call center applications. This ensures that digital processes are consistent and accessible, regardless of how the customer chooses to interact with the bank.

In the Eximee ecosystem, omnichannel banking is defined as providing a uniform and seamless customer experience across multiple channels, including desktop, mobile, in-branch, and call center applications. It requires real-time data synchronization, ensuring that the same set of services and information is accessible regardless of the chosen touchpoint.

Eximee enables a continuous customer journey by allowing users to initiate a process in one channel (e.g., mobile app) and pick it up exactly where they left off in another (e.g., bank website or physical branch). This eliminates the need for customers to repeat steps, significantly reducing friction in the banking experience.

Yes, the Eximee platform includes a dedicated API-based module that aggregates information on case statuses across all channels. This ensures full visibility for both customers and bank agents, facilitating better interactions and allowing employees to provide more informed support based on the customer’s real-time progress.

Eximee recommends an iterative implementation strategy. Instead of launching in all channels simultaneously, banks should design a frictionless process, implement it in one primary channel, test it, and then expand the experience to other channels. This approach integrates with existing mobile and desktop apps while maintaining SSO (Single Sign-On) and banking security standards.

Key business benefits include easier customer acquisition, increased sales through frictionless touchpoints, and enhanced customer loyalty. Operationally, it leads to lower support costs by using a single tool to handle processes across many business channels and increases profit per customer, as omnichannel users tend to use banking products more frequently.

Eximee defines process automation as the end-to-end orchestration of complex banking workflows, moving beyond simple task automation. The platform focuses on streamlining the entire lifecycle of a banking product – from initial customer application to final backend processing – ensuring data integrity and seamless transitions between automated steps and human-in-the-loop tasks.

Yes, Eximee is designed to automate not only front-end customer interactions but also critical middle-office and back-office operations. This includes automating credit decision-making processes, KYC (Know Your Customer) and AML (Anti-Money Laundering) checks, as well as the generation of complex financial documents and internal banking reports.

Eximee ensures regulatory compliance by maintaining full audit trails, version control for all business rules, and standardized reporting mechanisms. The platform is built to align with stringent financial regulations, such as KNF (Poland) and EBA (EU) standards, allowing banks to automate processes without compromising security or legal requirements.

Business Agility in Eximee refers to the ability of financial institutions to rapidly modify and deploy automated processes in response to changing market conditions or new regulations. By utilizing low-code visual designers, banks can adjust their business logic and workflows with minimal IT intervention, significantly reducing the development cycle.

Eximee utilizes a sophisticated integration layer that connects seamlessly with legacy core banking systems via APIs and standard financial protocols. This allows for real-time data exchange, enabling automated processes to fetch customer data or trigger transactions directly within the bank’s existing infrastructure without requiring a complete system overhaul.

Employee Experience in Eximee refers to empowering bank staff—including advisors and back-office teams—with tools that provide a unified, “single pane of glass” view of customer cases. By synchronizing data in real-time, the platform allows employees to provide more informed support and handle complex processes with higher efficiency.

Eximee streamlines workflows by providing real-time statistics for case management and a visual interface that ensures agents see the exact same information as the customer. This real-time visibility facilitates better interactions and reduces the friction typically caused by data discrepancies between different banking channels.

Yes, the platform is specifically designed to empower non-technical team members to design, develop, and modify digital processes. This democratization of development through low-code tools allows business units to respond faster to operational requirements without being solely dependent on traditional IT cycles.

Eximee supports these operations through specialized modules for process monitoring and case management that offer real-time statistics. These tools utilize an API-based architecture to aggregate case statuses from all channels, ensuring that bank agents have full visibility into the customer journey at all times.

Prioritizing EX leads to lower support costs because employees use a single, unified tool to manage processes across multiple business channels. Additionally, by automating administrative tasks and improving the collaboration between IT and business teams, banks can achieve greater operational agility and deliver value to customers more rapidly.

Eximee enables banks to offer a fully remote and automated account opening process. It orchestrates the entire journey – from the first customer interaction and identity verification to the final contract signing – ensuring a frictionless and secure start for new retail and corporate customers.

The platform supports a wide range of modern identity verification methods, including mObywatel (Polish digital ID), video-verification, and various eID (electronic identification) standards. These integrations allow for secure, real-time verification without requiring the customer to visit a physical branch.

Yes, Eximee is specifically designed to handle the high complexity of corporate onboarding. The platform automates the collection of multi-party documentation, verifies power of attorney, and manages multi-level approval workflows, significantly reducing the time required to open business accounts.

Eximee ensures full compliance by automating KYC (Know Your Customer) and AML (Anti-Money Laundering) checks through direct integrations with national and international registries. The platform maintains a complete audit trail of every verification step, ensuring that the bank meets all regulatory requirements in a secure, digital-first environment.

Key business benefits include a significant reduction in customer abandonment rates during the application process and a faster time-to-revenue. By providing a smooth, cross-device experience (omnichannel), banks can acquire customers more efficiently while lowering the operational costs associated with manual data entry and verification.

Eximee focuses on digitizing and automating the sales of a wide range of financial products, including personal accounts, credit cards, loans, and insurance. The platform is designed to transform complex paper-based or semi-automated workflows into streamlined, digital-first sales processes for both retail and corporate banking.

Eximee increases conversion by providing a frictionless User Experience (UX) and intuitive, pre-filled digital forms. By reducing the effort required from the customer and eliminating unnecessary steps, the platform significantly lowers application abandonment rates and speeds up the entire sales cycle.

Yes, Eximee ensures full omnichannel consistency. Whether a customer starts a loan application on a mobile device, continues it on a desktop, or finishes it in a branch with an advisor, the product parameters, data, and application status remain synchronized in real-time.

Eximee accelerates Time-to-Market (often by up to 60%) through its low-code architecture. Business teams can use visual designers to configure and launch new sales campaigns, credit products, or promotional offers with minimal reliance on long IT development cycles.

Yes, the platform integrates with a bank’s internal CRM and data analytics systems to enable intelligent cross-selling and up-selling. Based on real-time customer data and behavior, Eximee can present personalized product recommendations during the digital sales journey, increasing the overall value per customer.

Eximee defines self-service as a digital-first strategy that empowers customers to independently manage their banking products and services through web and mobile applications. The goal is to digitize “after-sales” processes, allowing customers to perform complex tasks without the need for direct assistance from a bank employee.

The platform can automate a wide array of service-related tasks, including updating personal information, managing transaction limits, ordering or blocking payment cards, and submitting formal inquiries or complaints. By moving these high-volume, repetitive tasks to self-service channels, banks can significantly increase operational efficiency.

Implementing Eximee’s self-service solutions leads to lower support costs by reducing the volume of simple, routine queries handled by contact centers and physical branches. This allows bank staff to focus on more complex, value-added advisory services while automated workflows handle the bulk of administrative requests.

Yes, Eximee’s omnichannel architecture ensures that a customer can start a task in a self-service mode and, if needed, transition to an assisted channel (like a call center or branch) without losing their progress. Bank agents have real-time visibility into the customer’s self-service journey, allowing them to provide immediate and relevant help.

Customers benefit from 24/7 accessibility, faster resolution times, and a frictionless User Experience (UX) across all devices. By providing intuitive digital forms and real-time process updates, Eximee enhances customer satisfaction and builds long-term loyalty through convenience and transparency.

Eximee ensures consistency by utilizing a centralized communication management layer that synchronizes messages across all touchpoints, including mobile, web, and physical branches. This “single source of truth” approach guarantees that the customer receives the same information and instructions regardless of the channel they choose to use.

Yes, Eximee is designed to manage the secure distribution of regulatory and contractual documents. The platform supports integration with durable medium solutions, ensuring that all sent documents are stored and delivered in compliance with banking regulations and legal requirements.

Yes, the platform features a dedicated module that triggers real-time notifications via SMS, email, or push alerts whenever a process status changes. This keeps the customer informed throughout their journey – from application submission to final approval – reducing the need for proactive inquiries to the contact center.

Personalized communication in Eximee leverages real-time data to provide relevant updates and product recommendations tailored to the specific context of the customer’s journey. This level of personalization enhances the User Experience (UX), builds trust, and ensures that the communication is perceived as helpful rather than intrusive.

Centralization leads to lower maintenance costs and greater business agility, as marketing and compliance teams can update message templates in one place and deploy them across all channels instantly. This reduces the risk of displaying outdated information and significantly shortens the time required to implement new communication strategies.