Electronic document management in banking with Eximee

It is safe to say that the number of documents processed by banks every day – both internal documents and those exchanged with customers – can be counted in the hundreds of thousands. While manual document circulation processes are still common, they create numerous problems: they are time-consuming, error-prone and often require additional operational resources.

Effective document management is not just an organizational issue – it has a direct impact on the quality of customer service and, as a result, customer satisfaction, loyalty and retention. This is incredibly important, as one in two customers admit that they may stop using a company's services if they experience poor customer service and lack of attention to the user experience. How do we take care of our customers?

In the area of document management, customers expect quick and hassle-free access to their documents, as well as the ability to digitally sign and send them without having to visit a bank branch.

Banking document management challenges

Banking is a sector where security and speed of operation are the highest priority. Despite the increasing digitization of this sector, many financial institutions are still struggling with numerous challenges related to document management. These challenges arise both in internal processes and in relationships with customers. These issues affect not only the efficiency of banks, but also the satisfaction of their customers.

Back office issues

• Manual document processing leads to errors and delays – Many banks still rely on manual data entry and document processing. For bank employees and customers, this means repeatedly re-entering data, manually reviewing it, and archiving documents. This approach is not only time-consuming, but also introduces the risk of errors, which can result in the need for document re-verification or even customer complaints. Dealing with the consequences of errors takes even more time away from direct customer service.
• Difficulties in Integrating Automation Systems with Existing Banking Systems – Banking IT systems often consist of numerous distributed applications and modules that are not always compatible with each other. Implementing modern document automation tools requires their integration with existing CRM systems. The lack of flexible integration solutions can lead to a long and costly process of deploying new technologies and make it difficult to use them effectively.

Customer Relationship Issues 

• The need to wait for document delivery – In the traditional customer service model, the document exchange process can take anywhere from a few hours to several days. The lack of immediate access to needed documents negatively impacts the customer experience and can cause customers to abandon the bank's services in favor of more modern competitors.
• Potential for errors that reduce customer satisfaction – Manual document processing increases the likelihood of errors such as typos in contracts, outdated information, or missing required signatures. Each of these errors adds time to the process, requires additional communication with the customer, and can diminish the customer's trust in the bank.
• Limited real-time access to customer documents – Customers expect to be able to view their documents at any time – both those in process and those archived. The lack of a unified document management system makes access difficult or requires contacting an advisor. This not only reduces the convenience of the banking experience, but also creates additional workload for customer service representatives.

Eximee Documents – a modern low-code tool for banking 

Financial institutions are looking for solutions that allow them to automate processes, increase security and improve user experience. Eximee is a low-code platform that offers the “Documents" module – an advanced tool for automating document workflows, integrating with banking systems, and customizing document parameters to the specific needs of the institution.

What is Eximee?

Eximee is a low-code platform that supports process automation. The solution was developed by Consdata, a company with many years of experience in providing IT solutions. The tool enables the automation of document management processes, the development of modern customer service and the rapid deployment of applications used by banks.

Eximee also provides banks with: 

• consistent service across multiple channels, from browsers to mobile applications; 
• development of customer self-service applications and modern sales processes; 
• easy integration with existing IT systems and seamless data transfer between environments.

How does Eximee help banks with document processing?

Process Automation

Traditional document handling involves time-consuming manual processing, which creates the risk of errors and delays. Eximee eliminates these problems by automatically generating PDF documents based on data from applications and other banking processes. This means that the system creates and populates documents on its own, minimizing the need for human intervention.

Integration with banking systems

One of the biggest challenges when implementing new technologies is integrating them with existing IT infrastructure. Many banks operate complex, often closed ecosystems that are difficult to adapt to new solutions. Eximee enables easy integration with current banking systems, allowing implementation without costly and time-consuming modernization.

Personalization and customization

Financial institutions require solutions that can be tailored to their branding and specific internal process requirements. Eximee offers full customization of the document handling module and configuration of the document generation tools, allowing each institution to adapt the interface and functionalities to its specific needs.

Example of using Eximee in a banking process

Let's imagine a scenario where a customer wants to apply for a banking product – for example, a cash loan. Traditionally, such a process would involve multiple steps, the need to provide paper documents, and a long wait for completion. With Eximee, the entire process is faster – automated and fully digital.

How does it work?

1. The customer fills out an application online – This can be done through a mobile application, an online banking platform, or at a branch with the assistance of an advisor. All data is immediately submitted to the system.
2. The Eximee system automatically generates a PDF document – Based on the data entered, a complete, ready-to-sign document is created, eliminating the need for manual preparation by bank employees.
3. The customer receives the document for review and signing – This can be done directly within the mobile app or via email, without the need to print documents, scan copies or visit a branch. The entire process takes place within the bank's secure environment.
4. A banking employee monitors and manages the document workflow – Thanks to the low-code tools in Eximee, they can check the status of the document, expedite its processing, or automatically route it to other banking systems.

Modern document management in banking with Eximee

Optimizing document management in a bank brings numerous benefits not only to financial institutions but also to their customers. It enables faster and more efficient customer service, minimizes the risk of errors, and reduces the workload of bank employees.

Eximee, a low-code platform, supports these efforts by enabling the complete automation and digitization of document management processes and their delivery to customers.

Want to streamline your bank's document workflows?

Contact us to learn how Eximee can support your institution's digital transformation!