The five biggest challenges in implementing WCAG in banks: What should you watch out for?

The EAA Directive became effective in Poland on June 28, 2025. Starting then, many institutions, including banks, are required to make their online services accessible to people with disabilities by implementing WCAG guidelines. How can these changes be implemented effectively? What are the biggest challenges in implementing WCAG guidelines in banks?

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We appreciate that with the Eximee platform, we can develop modern sales scenarios in the digital world. An additional advantage of the Eximee platform is that it is a fully omnichannel application. Both our customers and employees work on the same application. It facilitates interactions between our employees and customers. I highly recommend it.
Marcin Łaziński
Manager of Omnichannel Experience Optimization Department, mBank